Existing Customers
Sign in to submit a support request or track an existing ticket.
Log In to the Support PortalCustomer Support
Support That Keeps Your Validation Program Moving
Get help with the ValidationMaster® platform from the OnShore Technology Group team that supports it. Log in to the Support Portal to submit a support request or track an existing ticket, call our support team, or find answers in the Validation Knowledge Center™, so your teams stay productive and your validation work stays on schedule.
Support channels
Choose How to Reach Customer Support
Use the channel that fits your request. Existing customers can start with the Support Portal, where your tickets, updates, and resolution history stay in one place.
Phone Support
Call our team to talk through your request.
Main line +1.312.321.6400
Don't have a login yet? Email support@validationmaster.com and our team will set up your access once we confirm your account.
Support Hours
Our support team is available Monday to Friday, 8:00 a.m. to 5:00 p.m. Central Time.
How we help
Support Across Your ValidationMaster® Environment
When a platform question goes unanswered, validation work slows and inspection preparation gets harder. Our support team helps you resolve issues, use platform capabilities with confidence, and keep your validation program moving.
Platform Guidance
Get help using ValidationMaster® capabilities across validation planning, execution, reporting, and oversight.
Technical Troubleshooting
Report an error, access problem, or unexpected behavior so our team can investigate and resolve it.
Compliance Assistance
Get answers on how platform capabilities such as audit trails and electronic signatures support your quality procedures.
User Access and Administration
Get help with user accounts, roles, and permissions for your organization.
Dedicated Technical Support
Work directly with our AI engineering and validation specialists.
Human-Guided. AI-Assisted. Validation Professional-Approved.
Self-service resources
Answers and Guidance for Your Team
Many questions already have an answer. Browse frequently asked questions, or explore white papers, webinars, and research in the Validation Knowledge Center™. Customers also have free access to ValidationMaster® Academy training.
Frequently Asked Questions
Validation Knowledge Center™
Access executive journals, white papers, webinars, podcasts, case studies, and research.
Browse the Knowledge Center
Events & Executive Engagement Center™
Join our executive webinars, conferences, workshops, and educational programs.
View All EventsValidation expertise
Need Validation Expertise?
Some requests go beyond platform support, such as planning a new validation project, preparing for an inspection, or adding capacity to your team. Whether you need project delivery, coaching, expert advisory services, or dedicated validation resources, we're here to help.
ValidationPro℠
Enterprise Validation Delivery Services™
Complete end-to-end validation execution for enterprise validation programs.
ValidationCoach℠
Enterprise Validation Advisory Services™
Experienced validation leadership, mentoring, and strategic guidance for your internal team.
ValidationExpert℠
Specialized Validation Experts On Demand™
Highly experienced validation specialists who integrate into your existing project teams.
ValidationOffice℠
Enterprise Validation Resource Services™ (Powered by the RightSourcing™ Methodology)
Flexible validation staffing that helps you scale validation capability quickly.
Support Portal
Open a Support Ticket
Existing customers can log in to submit a support request or track an existing ticket. New customers can request access, and our team will set up a login once we confirm your account.
Keep learning
Get More From Your ValidationMaster® Investment
Open a support ticket in the Support Portal whenever your team needs help. Keep building your team's expertise with executive journals, white papers, webinars, and research from Validation365™.